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Shipping and Refund Policy

Fast, Standard Shipping Method

  • Usually ships within 1-5 business days Monday-Friday. Holidays not included in shipping days, nor Saturdays and Sundays.
  • Orders cannot be shipped to PO Boxes
  • GTA and Southwestern Ontario, Halton Region - is end of business day, next day
  • Other provinces or Rural Ontario is 3-5 business days

Express Shipping is next day.

Expedited Shipping is 2 business days. 

Refund/Exchange Policy

Prices:
Prices are subject to change without notice.  Resellers may sell at any retail price. We strive for accuracy and reserve the right to correct and adjust errors in pricing. 

Returns:
Merchandise can only be returned when a written authorization is given, the products are in their original, unmarked packaging and the return freight is prepaid.  A 15% restocking charge applies.

Discontinued, special order and seasonal items cannot be returned.

Specifications:
Specifications may change without notice.

Universal Product Code:
Our UPC prefix is 0-57246.

Claims:
Any claims for short or incorrect shipments, goods lost in transit and freight damage must be made within 30 days.  Claims for goods lost in transit and freight damage must be made with the carrier.

Taxes:
Any applicable taxes are extra.

Order Desk Hours:
The Order Desk may be reached from 8:00am to 4:30pm E.S.T.
Tel: 905-660-6780 or toll free 800-567-1877
Fax: 905-660-6768  or toll free 866-567-1877
Email:  Orders@first-base.com